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FAQ

Can I order and pay by phone or email instead?
You sure can! If you would rather order and pay by phone or email its not a problem.

To order by phone please call 909.732.8142 and have your credit card information ready.

Please leave a detailed message and a call-back number if you reach the answering service, and I will return your call promptly. Do not leave your credit card information on the answering service for security reasons.

To order by email: send an email to us by visiting the contact link to the right or by sending a message to richard@merrittpens.com. Be sure to include the item name and number in the message along with your contact information. We will contact you and send you a secure encrypted email invoice to pay by credit card. Please do not send your credit card information via regular email as it is not always safe.

If you do not want to use our paypal service we can process your credit card with a standard merchant method via a terminal as well. How ever you would like. We gladly accept Visa, MC, AMEX, Discover Card, ProPay and Paypal.

Send any questions to richard@merrittpens.com

Thank You.

Where are all the pens?
Merritt Fine Writing Instruments is getting ready to open in May.

I am currently in production, but because I make each writing instrument by hand, one-at-a-time, I can only go so fast. My goal is to be open with a decent sized inventory sometime at the end of next month.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.